Case Study - Mr. Sam Wilson
Jane is a Supervisor at a support coordination 
agency providing coordination and oversight of HCBS waiver and other home care services. Prior to her promotion Jane spent five years as an HCBS waiver support coordinator working primarily with people with developmental disabilities.
For the last week Jane has been providing training to 
Ruby, who recently joined the agency as a new support coordinator. Ruby has ten years of experience as a personal care attendant and one year of experience as a support coordinator, all in another state. Since she is new to this state and to this job, she has been listening closely as Jane explains the role of a support coordinator and how that relates to the six HCBS waiver Assurances.
Today Jane feels that Ruby is ready to start working in the field and she comes to Ruby’s office to start the process.
